Your privacy matters to us. This document explains exactly what personal data h5h89 collects, why we collect it, how it is stored and protected, who it may be shared with, and the rights you hold over your own information as a player based in Indonesia.
Six core principles that guide every decision we make about your personal data — from the moment you register to the day you close your account.
We collect only the personal data that is strictly necessary to operate your account, verify your identity, process transactions in IDR, and comply with our licensing obligations. We do not collect data for its own sake.
Your personal information is never sold, rented, or traded to third-party marketers. Disclosure to external parties occurs only under the limited circumstances described in this policy — primarily for payment processing, identity verification, and regulatory compliance.
All data transmissions between your device and h5h89's servers are protected by 256-bit SSL/TLS encryption. Stored personal data and financial records are encrypted at rest using industry-standard protocols.
You have the right to access, correct, port, or request deletion of your personal data at any time. h5h89 responds to all verified data requests within 30 days and provides a clear process to exercise every right outlined in this policy.
We retain personal data only for as long as required to fulfill the purpose for which it was collected, or for the minimum period mandated by anti-money-laundering (AML) and licensing regulations. Data beyond its retention period is securely deleted.
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, h5h89 will notify affected players via their registered email address within 72 hours of becoming aware of the incident, in accordance with internationally recognized breach-notification standards.
About This Policy: This Privacy Policy applies to all personal data collected by h5h89 through the website https://h5h89.bet, its mobile-optimized interface, and any associated customer-support channels. By registering an account or continuing to use the h5h89 platform, you acknowledge that you have read and understood this policy. This policy should be read alongside our Terms & Conditions.
The following terms carry the meanings set out below throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "h5h89" / "we" / "us" | The h5h89 online sportsbook and casino platform operating at https://h5h89.bet and all associated services. |
| "Player" / "you" | Any individual who accesses, browses, or holds a registered account on the h5h89 platform. |
| "Personal Data" | Any information that identifies or can reasonably be used to identify a living natural person — including name, email address, phone number, IP address, device identifiers, and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or destruction — whether by automated or manual means. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data. For the h5h89 platform, this is h5h89 as described in Clause 2 below. |
| "Data Processor" | A third party that processes Personal Data on behalf of h5h89, subject to a binding data processing agreement — for example, payment gateway providers or KYC verification services. |
| "KYC" | Know Your Customer — the identity and age verification process required before account approval and prior to processing withdrawals. |
| "Cookie" | A small text file placed on your device by the h5h89 website or a third-party service integrated with it, used to remember preferences, maintain session state, or support analytics. |
| "AML" | Anti-Money Laundering — the set of regulatory obligations that require h5h89 to verify the source of funds and report suspicious financial activity. |
h5h89 acts as the Data Controller in respect of all Personal Data collected from Players via the h5h89 platform. As Data Controller, h5h89 is responsible for ensuring that Personal Data is processed lawfully, fairly, and transparently in accordance with this Privacy Policy and all applicable data-protection standards recognized by h5h89's international licensing authority.
Players located in Indonesia acknowledge that Indonesia's personal data protection framework — including Law No. 27 of 2022 on Personal Data Protection (UU PDP) — may apply to the processing of their personal data. h5h89 commits to upholding the core principles of that framework, including the right to access, correct, and delete personal data, where technically and legally feasible.
To contact h5h89 on any data-protection matter, please use the channels described in Clause 15 (Contact & Complaints) at the end of this policy.
When you open an account on h5h89, we collect the following data that you provide directly:
To fulfill our licensing obligations and verify your identity and age, we may request and process:
For every deposit and withdrawal processed through h5h89, we record:
We maintain a complete record of your wagering activity on h5h89, including:
This data is used for account settlement, dispute resolution, responsible gaming monitoring, and AML compliance. It is not shared with sporting event organizers or third-party game studios for commercial profiling purposes.
When you access h5h89 via a browser or mobile device, we automatically collect:
When you contact h5h89 via live chat, email ([email protected]), or WhatsApp, we record the content of those communications, the channel used, the timestamp, the support agent's reference number, and the resolution outcome. This data is used to improve service quality and to provide a record in the event of a formal dispute.
Sensitive Data: h5h89 does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data — except where a liveness check is required as part of KYC and is processed solely for identity verification. You should not include sensitive personal information in free-text fields such as support chat messages unless directly relevant to your query.
h5h89 processes your Personal Data on the following lawful grounds:
h5h89 uses the Personal Data collected in the ways described below. We do not use your data for any purpose incompatible with the purposes stated at collection without first obtaining your consent or establishing a separate lawful basis.
To create, maintain, and secure your h5h89 account; to authenticate your login sessions; to process your deposit and withdrawal requests via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, Visa, Mastercard, and other accepted payment methods; and to communicate account-critical notifications (e.g., successful KYC verification, withdrawal confirmation, security alerts).
To confirm that you are at least 21 years of age and are the genuine owner of the payment methods you use on the platform. KYC verification is a mandatory legal obligation and cannot be declined by a Player who wishes to make withdrawals or access full platform functionality.
To monitor transactions for patterns consistent with money laundering, terrorist financing, or other financial crime; to screen Players against international sanctions lists; to maintain transaction records for the minimum periods required by applicable AML regulations; and to file reports with relevant authorities where legally obligated to do so.
To detect and prevent fraud, collusion, match-fixing, bonus abuse, unauthorized access, and duplicate account registrations. Device fingerprinting and IP analysis are used specifically for this purpose and are not used for commercial profiling.
To monitor gameplay patterns for indicators of problem gambling; to enforce deposit limits, cooling-off periods, and self-exclusion restrictions set by the Player or applied by h5h89's responsible gaming team; and to proactively reach out to Players whose activity suggests they may benefit from responsible gaming support.
With your consent, to send you information about promotions, bonuses, new games, and seasonal offers relevant to your interests — such as welcome bonus reminders, BRI Liga 1 and EPL match-day betting offers, slot gacor (high-payout slot) feature announcements, and festival promotions for Idul Fitri, Nyepi, and other Indonesian occasions. You may opt out at any time; opting out does not affect your ability to use the h5h89 platform.
To respond to your queries, resolve disputes, investigate complaints, and provide continuity in support interactions through live chat, email, and WhatsApp (08:00–24:00 WIB). Our support agents are fluent in both English and Indonesian.
To understand how Players navigate and use the h5h89 platform in aggregate — which game categories are most popular, which pages experience the highest exit rates, and where the registration funnel may be improved. This analysis is performed on aggregated or pseudonymized data and does not result in decisions that materially affect individual Players.
h5h89 uses the following types of cookies and similar tracking technologies on its platform:
Certain features of the h5h89 platform — including live casino games provided by Evolution Gaming and Pragmatic Play Live, and the payment widget served by our payment processors — may set their own cookies on your device. These cookies are governed by those providers' own privacy notices. h5h89 does not permit third-party advertising networks to place tracking cookies on the h5h89 platform.
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies; however, disabling strictly necessary cookies will prevent h5h89 from functioning correctly. Detailed instructions for managing cookies are available in the help documentation for your specific browser (Chrome, Firefox, Safari, Edge, or Samsung Internet).
Cookie Tip: If you access h5h89 on a shared device — for example, at an internet café in Jakarta, Surabaya, or Bandung — always log out of your account and clear your browser's cookies and cache after each session to protect your account and personal information.
h5h89 does not sell your Personal Data. We share data with third parties only in the following specific circumstances:
To process your deposits and withdrawals in IDR, h5h89 shares the minimum necessary transaction data with its payment gateway partners — including those supporting BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja, Visa, and Mastercard. These processors operate under binding data processing agreements with h5h89 and are not permitted to use your data for any purpose beyond payment settlement.
To verify your identity and age, h5h89 may share your name, date of birth, ID document images, and address with licensed third-party KYC verification providers. These providers process your data solely for the purpose of identity verification and are contractually prohibited from retaining or commercializing your data beyond that purpose.
When you play a game provided by a third-party studio — such as Evolution Gaming, Pragmatic Play, Pocket Games Soft, NetEnt, Microgaming, or Spribe — the studio's platform receives your session token and stake data necessary to run the game and return a result. Game studios do not receive your full name, email address, or payment details. Their processing is governed by their own privacy frameworks, certified by independent testing laboratories.
h5h89 may disclose your Personal Data to law enforcement agencies, regulatory authorities, tax authorities, or courts when legally required to do so — for example, in response to a valid court order, a regulatory investigation, or a mandatory AML report. h5h89 will notify you of such a disclosure where legally permitted to do so.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of h5h89's assets, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to the privacy terms that apply to your data via your registered email address prior to the transfer taking effect.
What We Never Do: h5h89 will never sell your personal data to advertisers, data brokers, or marketing platforms. We will never share your account credentials, full payment card numbers, or KYC document images with any party other than our licensed KYC provider for verification purposes. We will never disclose your responsible gaming history (self-exclusion, deposit limits) to any third party without your explicit written consent, except where required by law.
h5h89 operates as an internationally licensed platform. Some of the third-party service providers we use — including KYC verification providers, cloud infrastructure partners, and game studios — are based outside of Indonesia, and your data may therefore be transferred to and processed in countries other than Indonesia.
Where Personal Data is transferred internationally, h5h89 ensures that an appropriate safeguard is in place — such as a contractual data processing agreement incorporating internationally recognized standard clauses that impose obligations equivalent to those in Indonesia's personal data protection framework (UU PDP). h5h89 does not transfer Personal Data to jurisdictions that lack adequate data protection standards without first implementing appropriate contractual safeguards.
For more information about the specific safeguards in place for international transfers of your data, please contact h5h89 at [email protected].
h5h89 retains your Personal Data for the periods set out below, after which data is securely deleted or anonymized:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML regulatory obligation; dispute resolution. |
| KYC documents | 5 years after account closure | Mandatory AML / licensing retention requirement. |
| Transaction records (deposits & withdrawals) | 5 years after the transaction date | AML compliance and financial audit trail. |
| Betting and gaming history | 3 years after last activity | Dispute resolution, responsible gaming monitoring. |
| Customer support communications | 3 years after the support interaction closes | Service quality audit; dispute evidence. |
| Marketing consent records | Duration of consent + 3 years | Proof of lawful basis for marketing communications. |
| Technical / device / IP logs | 12 months from collection | Security monitoring; fraud detection. |
| Self-exclusion records | Minimum 6 months + 2 years after exclusion ends | Responsible gaming enforcement; re-registration prevention. |
If you request deletion of your account before the mandatory retention period expires, h5h89 will deactivate your account and suppress it from active processing. However, the minimum data required to fulfill AML and licensing obligations will be retained for the periods specified above and cannot be deleted early.
As a Player whose Personal Data is processed by h5h89, you hold the following rights. To exercise any of these rights, contact h5h89 via live chat or at [email protected]. h5h89 will respond to all verified requests within 30 calendar days.
Request a copy of the Personal Data h5h89 holds about you, along with information about how it is processed and with whom it has been shared.
Request correction of inaccurate or incomplete Personal Data. For example, if your registered address has changed, you may ask h5h89 to update it.
Request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to mandatory retention obligations under AML and licensing regulations.
Request that h5h89 restrict active processing of your data — for example, while a rectification request is being investigated — without requiring full deletion.
Request your Personal Data in a structured, machine-readable format (e.g., CSV or JSON) so that you may transfer it to another service provider of your choice.
Object to processing based on h5h89's legitimate interests — particularly profiling for marketing purposes. You may also withdraw marketing consent at any time without affecting your account status.
Request human review of any significant automated decision made about you — for example, an automated account suspension triggered by our fraud-detection system.
Where processing is based on your consent (e.g., marketing emails), withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
Identity Verification for Rights Requests: To protect your privacy, h5h89 will verify your identity before fulfilling any data rights request. You will be asked to confirm your registered email address and, in some cases, to provide a copy of your ID. This verification step prevents unauthorized third parties from accessing or deleting your data.
The h5h89 platform is strictly intended for adults aged 21 and above. h5h89 does not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory step in the KYC process, and any account found to belong to a minor will be immediately suspended, all funds returned (net of any fraudulently claimed bonuses), and the account permanently closed.
If you are a parent or guardian and believe that a minor in your care has registered an account on h5h89, please contact us immediately at [email protected]. We will investigate and take action within 48 hours of receiving a verified report.
h5h89 strongly encourages parents and guardians to use parental control software to restrict access to online gambling platforms on devices that may be used by minors. Organizations such as GamCare and BeGambleAware provide free guidance on responsible gaming tools for families.
21+ Policy: By registering an account on h5h89, you confirm that you are at least 21 years of age and that you are legally permitted to access online gaming services under the laws applicable to you. This is a binding representation. Providing false age information constitutes a material breach of our Terms & Conditions and may result in permanent account termination and forfeiture of any balances held.
h5h89 implements a layered, defense-in-depth security architecture to protect your Personal Data against unauthorized access, disclosure, alteration, and destruction:
All data transmitted between your browser or mobile device and h5h89's servers is encrypted using TLS 1.2 or higher (256-bit SSL). Sensitive data stored at rest — including KYC documents, financial records, and hashed passwords — is encrypted using AES-256 or equivalent standards. Payment card data is tokenized by our PCI-DSS compliant payment processor; h5h89 never stores raw card numbers on its own servers.
Access to systems containing Personal Data is restricted on a strict need-to-know basis. h5h89 employees and contractors are granted only the minimum access permissions required to perform their specific roles. All privileged access is logged, monitored, and subject to periodic review. Two-factor authentication (2FA) is mandatory for all staff with access to production systems.
h5h89's platform undergoes regular independent security assessments, including penetration testing and vulnerability scanning, conducted by qualified third-party security firms. The results of these assessments are used to prioritize and remediate identified risks. Game outcomes are independently certified as provably fair by accredited testing laboratories.
h5h89 maintains a documented incident response plan. In the event of a confirmed personal data breach that creates a risk to your rights and freedoms, h5h89 will notify affected Players via their registered email address within 72 hours of confirming the breach, detailing the nature of the incident, the data affected, the steps taken to contain it, and the measures you should take to protect yourself.
You play an important role in keeping your account secure. h5h89 recommends that you:
The h5h89 platform integrates third-party services — including live casino platforms, slot game engines, and payment gateways — that operate under their own privacy policies. While h5h89 selects its third-party partners carefully and requires them to adhere to data protection standards via contractual agreements, h5h89 is not responsible for the independent privacy practices of those third parties.
The third-party service categories currently integrated into h5h89 include:
h5h89 does not embed third-party social media widgets, advertising trackers, or behavioral-targeting pixels on its platform. The only third-party scripts present on h5h89 are those directly necessary to deliver the gaming, payment, and security services described above.
h5h89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. When material changes are made, h5h89 will:
Minor amendments — such as typographical corrections, clarifications that do not alter substantive meaning, or updates to reflect new payment methods accepted on the platform — may be made without advance notice and will take effect upon publication. The date shown in the "Effective Date" field at the top of this page always reflects the date of the most recent revision.
Your continued use of the h5h89 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised policy, you must cease using the platform and contact h5h89 to close your account and request deletion of your data to the extent permitted by our retention obligations.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related complaint, please contact h5h89 through the following channels:
h5h89 takes all privacy complaints seriously. Upon receiving a formal complaint, h5h89 will acknowledge receipt within 48 hours, assign a reference number, investigate the matter thoroughly, and provide a substantive written response within 30 days. Where a complaint cannot be resolved within 30 days due to its complexity, h5h89 will notify you of the delay and provide an estimated resolution date.
If you are not satisfied with h5h89's response to your complaint, you may have the right to escalate the matter to the relevant data protection authority in your jurisdiction. Players based in Indonesia may consider referral to the Ministry of Communication and Digital Affairs (Kemenkomdigi) or other competent authority under Indonesia's Personal Data Protection Law (UU PDP No. 27 of 2022).
Our Commitment: h5h89 treats every privacy request and complaint as a priority. Our dedicated data protection team reviews all submissions with care and professionalism. We are committed to being transparent, responsive, and fair in every interaction regarding your personal data. If you feel your privacy has not been respected, please tell us — we want to make it right.
Now that you know how we protect your data, explore everything h5h89 has to offer — from BRI Liga 1 sportsbook action and premium slots to live casino tables. Fast IDR transactions, 24/7 support, and provably fair games await.